Automatically allocate work to porters using location, priority and workload to choose the right man for the job, reducing delays and improve efficiency. In addition to managing clinical activities, Nervecentre’s Task Management has been applied to portering and logistics in some of the countries largest hospitals.
Reduce delays, Improve Efficiency
Automatic allocation of work to the most appropriate porter reduces waiting times for wards and patients, improving flow especially around theatres and ED.
Improve Porter Engagement
Allow porters to see that work is evenly balanced across the team, and improving communication between porters.
Demonstrate Service Levels
Sophisticated reporting allows the porter team to demonstrate the response times they provide, and allows a Trust to choose and measure an SLA for the service.
Options can be configured to allow a porter to indicate where delays have occurred, such as patient’s not ready for transport, allowing reports to identify obstacles to improve performance.
Visibility and Reporting
Every aspect of the service becomes visible allowing continuous service improvement as well as easy investigation of incidents.
Focus on Portering at Nottingham University Hospitals NHS Trust:
Deployed at Nottingham University Hospitals in 2016, the Nervecentre Therapies referral solution is now used by ward staff to allocate patient referrals which are then instantly allocated to the most appropriate therapist logged on to the system that day.
Inpatient Occupational Therapists, Physiotherapist and Dietitians, supporting the emergency pathway are currently receiving approx. 2500 referrals a month. This solution now speeds up referral times from logging the initial referral request on a mobile device to accepting the referrals and allocating the workload to relevant staff more effectively. The electronic referrals also provides more comprehensive and detailed patient referral information than previously recorded.
The NUH Therapy Service Management Team explain:
“This is a great asset to the continued ‘digital’ approach the Trust are working towards and a great opportunity to make the patient to therapies referral pathway a more effective and robust task management process for all the hard-working staff involved. This system also enables Therapy Services to report on our Referral to Treatment times which are one of our Key performance indicators, providing feedback to both staff and the Divisional Leadership Team”.
Greg Stretton, Physio Team Leader at NUH said “Nervecentre has made me and my team much more efficient. Referrals are picked up instantly, negating the need for an inconvenient bleep system. Emails are checked throughout the day, often on the “fly”, so in spending less time sat at a PC and more time on the wards”.