Careers

Nervecentre Software

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Nervecentre uniquely provides a whole hospital platform that can deliver electronic observations, handover, task management and clinical assessments. Accompanying governance and escalation management integrates essential patient safety safeguards.

Company culture is clinically-led, centred around patient care and providing quality solutions and support to our customers. Our offices are in Wokingham, with customers throughout the UK.

Role Summary

The Support Team Lead combines hands-on technical work with managing a Support Pod, focusing on team performance and development. The role reports to the Service Manager and is accountable for support efficiency, Service Level Agreement (SLA) performance, escalation handling, and coordinated responses during incidents. They guide engineers in their development, set the standard for troubleshooting and communication, and maintain strong working relationships with customers through escalations and service reviews. They also work with engineering teams on product defects, lead outage responses, support investigations by reproducing and analysing problems, and maintain a training programme that keeps the team current with our evolving product.

Role Responsibilities:

• Direct management of the Support Pod under their responsibility.
• Provide mentoring and guidance to support engineers, ensuring they develop the skills needed to handle a wide range of support scenarios.
• Take ownership of critical incidents and outages, coordinating with internal and external teams to lead swift and effective resolutions.
• Ensure adherence to the defined support ticketing flow and escalation framework, providing oversight and guidance when processes need to be followed.
• Drive continuous improvement within the support team by identifying opportunities to enhance processes, tools, and team efficiency.
• Ensure that the support team adheres to SLAs and that customer response and resolution times are met or exceeded.
• Collaborate with the development and engineering teams to provide feedback on product improvements and technical challenges faced in the field.
• Provide leadership in responding to service outages, working within the structured resolution process and ensuring clear communication with stakeholders.
• Drive ongoing training and development within the support team, ensuring that engineers stay up to date on new technologies and methodologies.
• Act as a role model for the support team, demonstrating best practices in technical troubleshooting, communication, and customer interaction, setting a high standard for others to follow.
• Foster a culture of learning and collaboration by encouraging knowledge sharing and promoting open communication within the support team.
• Lead by example in handling difficult customer situations, providing calm and clear direction during high-pressure incidents and outages, and ensuring team members stay focused on resolution.
• Commit to continuously improving your Nervecentre product knowledge and technical expertise, ensuring you stay at the forefront of new developments, features, and best practices. Lead by example, encouraging the team to do the same and ensuring that the support team remains highly skilled and well-informed on the latest technologies and updates.
• Prioritise Customer satisfaction, SLA compliance and Patient safety.
• Contribute technically to support incident resolutions as required by reproducing and investigating customer-reported issues.
• Maintain and enhance the support team training program.
• Deliver the support service reviews to customers, increasing customer relationships and managing escalations.

Preferred Key Skills and Experience

• Excellent customer service
• Experience in incident management
• Previous experience working in a Technical/Application Support Team Lead role
• Linux Command Line
• T-SQL Languages (MYSQL Preferred)
• Bespoke Application Support Experience
• Desire to work with Healthcare Technologies
• Strong troubleshooting methodologies
• Patience and Compassion for healthcare staff
• Desire to learn, progress and share your knowledge and skills
• A self-motivated individual capable of driving SLA and key deadlines
• Ability to plan time effectively, prioritise workload and work to deadlines
• Excellent organisational skills and attention to detail
• Ability to communicate clearly and effectively

This full-time position will be based at our Wokingham offices, with the occasional need to travel to a customer’s site for service reviews.

Salary and Benefits

All staff members receive the following benefits package:

• 25 days of annual holiday, plus English public holidays.
• An opt-in company pension scheme, with employer contributions up to 4% of salary
• An annual company bonus, the value of which is determined based upon company success and outlook and personal performance.
• Travel expenses related to customer activities (exclusive of travel to/from the office unless otherwise agreed). Mileage is paid at 45p per mile for the first 10,000 miles and 25p per mile thereafter.

Nervecentre Software

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Nervecentre uniquely provides a whole hospital platform that can deliver electronic observations, handover, task management and clinical assessments. Accompanying governance and escalation management integrates essential patient safety safeguards.

Company culture is clinically-led, centred around patient care and providing quality solutions and support to our customers. Our offices are in Wokingham, with customers throughout the UK.

Role Summary

The Junior Support Engineer will primarily focus on gaining in-depth knowledge of the Nervecentre product and progressively building the skills needed to become a Support Engineer. This role provides hands-on experience in both Nervecentre product support and internal IT support, with opportunities to take on more complex activities as skills develop. A structured progression program will guide the Junior Support Engineer towards more advanced responsibilities. Flexibility in supporting various business functions as needed will also be key. Passion for learning, attention to detail, and dedication to completing the support training program are essential for success.

Role Responsibilities:

• Engage in a structured progression program aimed at developing the necessary skills and knowledge to become a Support Engineer, taking on more complex tasks and responsibilities as you grow within the role.
• Focus on mastering the Nervecentre product by learning to support, troubleshoot, and resolve product-related issues under the guidance of senior engineers.
• Manage the support ticket queue for Nervecentre-related incidents, ensuring tickets are accurately categorised, contain the necessary details, and are allocated swiftly following the defined processes.
• Effectively take and triage customer phone calls into the support desk, maintaining a professional and polite demeanour, ensure all conversations are documented on the relevant support tickets.
• Reacting to system alerts by performing system health checks on Nervecentre’s platforms, identifying potential issues and escalating them to support engineers when required.
• Take responsibility for resolving low-priority incidents related to the Nervecentre product and internal IT systems, escalating complex issues as necessary.
• Participate in the resolution of internal IT support tickets, providing support across different business functions depending on business needs.
• Collaborate with support engineers to reproduce and investigate customer-reported issues on internal and customer environments, learning how to troubleshoot more complex cases.
• Document Nervecentre product procedures, best practices, and troubleshooting steps, contributing to the internal knowledge base and user guides.
• Engage directly with customers to gather detailed information about reported issues and ensure customer satisfaction during the support process.
• Assist with setting up and configuring new employee workstations, including laptops, software installations, and network access, learning the fundamentals of onboarding support.
• Assist the team in reproducing customer reported issues on internal conformation environments.
• Learn and work with technologies Nervecentre utilises (Ubuntu, MYSQL, HL7, Azure, Docker, Kafka) as they relate to both the Nervecentre product and internal IT infrastructure.
• Contribute to team meetings and training sessions, actively engaging with opportunities to expand your knowledge and technical skills.
• Develop and utilise skills in effective note-taking during meetings, driving the documentation of key meeting information, action points, and decisions. Ensure that all meeting outcomes are clearly documented and shared with relevant team members to support follow-up actions and accountability.
• Take an active role in learning as much as possible from the people and tools available within the company, proactively driving your own education and development. Seek out opportunities to expand your knowledge and skills to progress within the organisation.
• Demonstrate punctuality, timeliness, and professionalism in all interactions, ensuring that you are polite, respectful, and attentive in communications with customers, colleagues, and management.

This full-time position will be based at our Wokingham offices.

Preferred Key Skills and Experience

• Strong desire to learn and develop a deep understanding of the Healthcare products and support processes.
• Proactive in driving your own education, with a curiosity for solving technical problems and seeking out learning opportunities.
• Basic understanding of IT systems, networking, and troubleshooting methods.
• Good organisational skills with the ability to manage multiple tasks, ensuring all tickets and responsibilities are handled promptly.
• Excellent communication skills, both written and verbal, with a polite and professional manner in dealing with colleagues and customers.
• Attention to detail, ensuring accuracy in ticket management, note-taking, and documentation tasks.
• Ability to work collaboratively in a team environment, following guidance from senior engineers while taking ownership of assigned tasks.
• Familiarity with related technologies ((Ubuntu, MYSQL, HL7, Azure, Docker, Kafka) is a plus, with a focus on learning how these support the Nervecentre product.
• Strong time management skills, demonstrating punctuality and reliability in meeting deadlines and resolving tasks.
• Eagerness to complete the structured training program and a passion for progressing within the company.

Salary and Benefits

All staff members receive the following benefits package:

• 25 days of annual holiday, plus English public holidays.
• An opt-in company pension scheme, with employer contributions up to 4% of salary
• An annual company bonus, the value of which is determined based upon company success and outlook and personal performance.
• Travel expenses related to customer activities (exclusive of travel to/from the office unless otherwise agreed). Mileage is paid at 45p per mile for the first 10,000 miles and 25p per mile thereafter.

Role and responsibilities:

• Manage the official operational standard to be compared against all production environments.
• Perform ongoing current state and recommend state infrastructure assessments when requested
• Drive the configuration standardisation of all supported customers
• Be responsible for the security and availability of customer infrastructure
• Provide guidance and support to customers to upgrade their infrastructure to meet the recommended state assessment.
• Ensure that all service components are monitored 24/7 for availability, capacity, and performance using agreed-upon tools and processes.
• Ensure that monitoring events are prioritised based on urgency and importance and result in agreed outcomes.
• Ensure that infrastructure metrics are reviewed and reported on a regular basis and that steps are taken to resolve any issues or negative trends that may be identified.
• Assist the support team in response to critical infrastructure-related incidents.
• Ensure that regular operational and compliance checks are completed, e.g. daily, monthly and yearly checks including backups, security testing and disaster recovery, using agreed procedures.
• Perform security OS level patching to ensure a secure production platform
• Perform system architecture health checks and ensure customers align to best infrastructure and security standards.
• Ensure that regular application performance audits are completed and, where required, ensure that improvement action is taken.
• Ensure the timely completion of assigned projects and/or work-streams
• Ensure that customer infrastructure solutions are fully documented, including architecture and network diagrams (Technical Specifications).
• Produce infrastructure-related support procedures, e.g. how to perform LVM extensions, how to configure SSL certificates. Ensure that these documents are updated regularly as part of the “business as usual” operational processes.
• Support the automation of tasks using agreed tools and/or scripting as per the automation strategy.
• Support wider operational teams with the delivery of infrastructure environments and ensure that all operational acceptance criteria, e.g. security testing, fail-over testing are met before solutions are accepted into operations.
• Collaborate as a team to successfully deliver Nervecentre upgrade projects
• Be willing to resource out-of-hours cutover events for customers
• Deliver security changes to customers, including OS patching and SSL certificate implementation
• Demonstrable understanding of Cloud Security, e.g. NSG Groups.
• Be able to understand and articulate the Nervecentre Infrastructure microservices platform.
• Maintenance and installation of MySQL database platforms.
• Installation and maintenance of internal cloud environments.
• Build and configure the complete Nervecentre infrastructure cluster.
• Adhere and work to complete the role-specific Nervecentre training plan.

Experience & Qualifications:

• Experience in installing, configuring and managing Linux-based infrastructure environments.
• Experience in providing infrastructure support in mission-critical hosted and/or managed service environments.
• Good technical skills with expert-level, hands-on support.
• Linux systems administration.
• Hyper Visor systems administration.
• Storage and backup environments.
• Percona backup.
• Linux Operating system upgrade and patching.
• Configuration management.
• Network Security Experience.
• Network Solutions and VPNs.
• Expert troubleshooting experience across complex enterprise-wide environments.
• Good experience with scripting and automation.
• Bash / Python programming language desired.
• Cloud deployment.
• Understanding of cloud, demonstrate benefits of public cloud.
• Cloud security best practice.
• Azure Fundamentals AZ900 AZ104 desired.
• Environment Scalability.
• MySQL (or equivalent).

Salary and Benefits

All staff members receive the following benefits package:

• 25 days of annual holiday, plus English public holidays.
• An opt-in company pension scheme, with employer contributions up to 4% of salary
• An annual company bonus, the value of which is determined based upon company success and outlook and personal performance.
• Travel expenses related to customer activities (exclusive of travel to/from the office unless otherwise agreed). Mileage is paid at 45p per mile for the first 10,000 miles and 25p per mile thereafter.

The Database Migration Specialist will be required to gain a deep understanding of the Nervecentre database, design and deliver a data migration strategy for new and existing customers, and take a key role in the Nervecentre PAS delivery plan.

Role Responsibilities

• Deliver our data migration strategy.
• Take part in Nervecentre projects, taking ownership of data migration tasks and their successful delivery.
• Build and document SQL related procedures which will benefit operational deployments and support.
• Continue to improve and update procedures as the product and projects progress.
• Provide guidance on SQL queries and updates used within the operational team.
• Test database scheme changes for their performance and impact.
• Take part in a database archiving developments.
• Collaborate and communicate with customers to achieve successful data migrations.
• Collaborate with the engineering department when expert guidance is required.
• Contribute to a marketable data migration service.
• Assist customers with BI related queries or requests.
• Document and maintain an entity relationship diagram, share knowledge on key database tables and their functions.
• Support the automation of tasks using agreed tools and/or scripting as per automation strategy.
• Support wider operational teams with the delivery and support of database-related projects and incidents.
• Collaborate with the PAS delivery team to map data sets between systems and deliver a successful data migration project.

Key Skills and Experience

• Experience in data applications, relational databases and scripting languages.
• Proven experience in SQL.
• Relevant experience in data management, data governance and/or data quality.
• Significant experience working in large-scale complex data environments.
• Ability to communicate with technical and non-technical stakeholders.
• Extensive experience with MySQL.
• Experience with complex data migrations.
• Knowledge of data mapping tools.
• A desire to work in the healthcare industry.

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Role Summary

As a PAS Implementation Specialist, you will play a crucial role in successfully implementing and optimising patient administration systems (PASs) within our organisation. Your expertise and experience in PAS implementation, along with specific technical skills, will contribute to seamless deployments and efficient utilisation of our PAS product.

Responsibilities

• Utilise your in-depth knowledge and practical experience in PAS implementation to guide and support the deployment process effectively.
• Be the core deployment resource to action implementation activities are ensure they are completed to a high standard and to a predetermined project timeline.
• Collaborate closely with the engineering team to ensure clear communication, prioritisation, and development of actions aligned with identified requirements.
• Engage with customers to provide specialist skills and support the delivery team throughout the implementation process.
• Define and execute pilots for new PAS products and features, documenting purposes and capturing results as part of the product introduction process.
• Contribute thought leadership in the PAS domain, sharing your expertise with the rest of the company.
• Identify opportunities for product development and enhancements based on implementation experiences and customer feedback.
• Work alongside the PAS lead to produce comprehensive internal and customer documentation and training materials in a timely manner.
• Continuously assess the PAS product against current and emerging national requirements, maintaining a thorough gap/impact analysis and informing the engineering team.
• Collaborate with the Product team to ensure assistance in developing product knowledge and support in responding to PAS-related inquiries in tenders.
• Explore and contribute to the creation of case studies highlighting successful PAS implementations.
• Represent the company at relevant forums and trade events, showcasing our PAS implementation expertise.

Preferred Skills

• Proven experience in PAS implementation, with a minimum of 5 years in a relevant role, either at a hospital or another PAS vendor.
• Aptitude for quickly grasping new concepts and effectively collaborating across diverse teams.
• Strong team player with the ability to thrive in a multidisciplinary environment across various locations in the UK.
• Possession of a full UK driving licence for required travel.
• Excellent written and oral communication skills in English.
• Self-motivated and capable of working autonomously with minimal supervision.
• Positive outlook, can-do attitude, and a focus on achieving results.
• Quick learner with an inclination towards acquiring new technologies and skills.
• Effective planning and organisational abilities to ensure logical and clear work activities.
• Exceptional collaboration skills, enabling effective communication with customers and colleagues through various channels.
• Patient and helpful approach when interacting with customers and colleagues.

Technical Requirements (Optional)

• Basic Linux knowledge to navigate and troubleshoot Nervecentre environments.
• Basic SQL skills, preferably with experience in MySQL, to query and import data into databases.
• Familiarity with HL7 standards for healthcare data exchange.
• Familiarity with FHIR (Fast Healthcare Interoperability Resources)

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our  Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Company culture is clinically-led, centred around patient care and providing quality solutions and support to our customers.

Role Summary

The Integration Specialist at Nervecentre Software is central to integrating Nervecentre with other healthcare systems standards such as HL7 and FHIR, ensuring effective data exchange and interoperability.

The role involves managing PDS deliveries, HL7 Testing and Integration projects, handling integration certificates, supporting PAS integrations, managing API integrations with OAuth token mechanisms, implementing MESH, and serving as a primary knowledge escalation point for all integration challenges.

Role Responsibilities

• Lead Nervecentre integration implementation projects, ensuring timely and effective delivery.
• Oversee the integration and maintenance of integrations such as the Personal Demographics Services (PDS), CIS2, and more, ensuring accurate and up-to-date patient information across the board.
• Conduct HL7 testing and manage HL7 integration projects, focusing on successful implementation and interoperability.
• Assist in the creation of interoperability design documentation, such as HL7 process flows for ADT, orders and appointments.
• Manage all necessary security certificates for integrations to guarantee secure and compliant data exchanges.
• Support customers in integrating PAS with other healthcare systems.
• Handle API integrations, including the implementation of OAuth token mechanisms to ensure secure and controlled access to Nervecentre’s services.
• Implement and manage MESH deployments for efficient healthcare data exchange.
• Serve as the go-to expert for complex integration challenges, providing solutions and support to the team and customers.
• Act as a knowledgeable technical contact for customers, providing design, integration, configuration, and implementation services throughout the project lifecycle.
• Adhere to project management tool requirements by updating tasks and logging time.
• Escalate concerns or risks related to allocated projects to team leads or managers.
• Assist the support team in troubleshooting support incidents as required.
• Commit to completing role-specific Nervecentre training plans.
• Travel to customer sites across the UK and visit the Wokingham office for meetings, training, and events.
• Seek continuous improvement in Nervecentre products, participating in development and testing processes, and providing feedback to the development teams.
• Understand clinical applications and their interoperability, and the Nervecentre technical architecture.

• Acquire knowledge of the technical languages required for delivering Nervecentre Integration projects.
• Collaborate with clinical staff to ensure integration tasks are delivered safely and effectively.

• Contribute to application regression testing and customer training materials and events.

• Work independently to achieve assigned tasks and targets.
• Strive to become experts in integration languages and possess a strong understanding of clinical systems like PAS and Trust Integration engines.
• Collaborate with other teams to achieve integration deliverables successfully.
• Participate in the delivery and documentation of Integration First of Types

Key Skills and Experience

● Advanced skills in HL7 and FHIR integration standards.
● Proficiency in managing Personal Demographics Services and integration
certificates.
● Experience with API management and OAuth token mechanisms.
● Expertise in implementing and managing MESH deployments.
● Strong project management skills and adherence to project management tools.
● Willingness to travel and work from different locations as needed.
● Proactive in seeking product improvements and participating in development
processes.
● Good understanding of clinical applications, Nervecentre technical architecture, and relevant technical languages.
● Ability to collaborate effectively with clinical staff and other teams.
● Independence in task management and target achievement.
● Strong knowledge of clinical systems and integration engines.

Nervecentre Software Ltd is a dynamic and innovative start-up organisation, developing pioneering software systems for the global healthcare market. The product suite integrates real-time server development with mobile and web application development.

Role Summary:

The role of a senior software developer is to be a key senior member of the development team to support the rapid growth of the business.  The key responsibilities of the role will combine all aspects of the product development lifecycle for new developments, product enhancements, customer-specific integration and developments, and providing third line support.

The role offers a rewarding environment, with strong opportunities to gain first-hand experience of customer requirements, influence product development, and opportunities to learn new skills.

Qualifications and Experience

• 5+ years experience in software development
• A-level, computer science or engineering degree preferred

Responsibilities include but are not limited to

• Project planning and leadership
• Design, development and testing of software
• Documentation
• Maintenance and support of software including out of hours support
• Meeting with customers and/or clinical team to turn customer’s requirements into technical specifications
• Assist in the ongoing building of a development team and quality assurance processes
• Manage the simultaneous development of medium term strategic projects and short-term tactical developments.

GDPR and IG

Take responsibility for data protection within the organisation; including adherence to UK regulations (GDPR) and health sector standards and ensure you  are aware and follow the guidelines set out by the ICO,

Non-Technical Skills

• UK driving license
• Good English written and oral communication skills
• Self motivated and able to work with minimal supervision
• Analytical and problem solving skills
• Eagerness and ability to quickly learn new technologies and skills
• Willingness to be flexible around the responsibilities and job

Technical Skills – Require some of the following

• Languages: Java, Javascript
• Platforms: Linux, Android, iOS
• Environments: Real-Time server software, Web development, Smartphone / tablet devices
• Technologies: HL7, hospital information systems, CDA, FHIR, MySQL, SOAP/XML, HTTP/AJAX, DOJO, REST, resilient server design, Telecommunications, VoIP, SIP, XMPP
• Graphical user interface design

The role is based in Wokingham with requirements to travel to customer premises. Working hours are 37.5 hours per week with the need to work longer hours as required to meet customer requirements.  Flexible working conditions may be offered upon request.

This is an exciting time at Nervecentre, as we take our 21st century EPR system and make it available as a SaaS offering to the NHS.

Role Summary:

We’re looking for a talented DevOps Support Engineer to be a key part of this task and its ongoing support. You will be responsible for the integrity and security of our SaaS deployments, continually striving to improve performance through scaling, configuration and tuning, as well as performing upgrades, whilst ensuring zero downtime for the NHS, which never sleeps.

As a support engineer, you’ll be required to participate in a collaborative and efficient support incident resolution team. Prioritising service availability and delivering detailed helpful advice, and reproducing issues internally and liaising with our Ops Support Team. You need to have the ability to work with exciting cloud technologies and a desire to work in the healthcare industry.

Qualifications

• BSc in Computer Science or equivalent

Key Skills

• Have significant hands-on experience with Kubernetes, Linux and Bash Scripting
• Have practical experience with a Cloud Provider or Self-Service Infrastructure Framework (e.g. Azure, AWS, Google, OpenStack)
• Have practical experience in managing large MySQL database instances
• Have a focus on security, user controls, privileges and role based access control
• Have developed, managed and tested back-up and recovery plans
• Have solid experience with DevOps, IaC technologies, GitOps and CI/CD integration
• Have bespoke application support experience
• Have excellent verbal and written communication skills
• Have the ability to output high quality documentation
• Have strong troubleshooting methodologies
• Have experience in incident management
• Demonstrate a solid understanding of information legislation, such as GDPR

Desirable Skills

• Helm
• Terraform
• Ubuntu and Bash scripting
• ArgoCD
• Grafana and Prometheus
• Elasticsearch and Graylog
• Jenkins
• Vitess

Responsibilities

• Responding to escalations from our Ops Support Team, resolving them or passing them to an appropriate owner and tracking them through to completion.
• Operate and adhere to the defined support ticketing flow and escalation framework.
• Following Company processes, and taking an active role in process improvement.
• Work collaboratively with the support team and other departments to provide excellent service to Nervecentre customers.
• Potentially taking up to a quarter share of the out of hours support duty rota if team structure requires it.
• Re-create customer issues on internal and production environments.
• Create professional and detailed RCAs.
• Contributing to the development of user guides, technical designs, implementation and support procedures and other technical documentation.
• Monitoring our cloud environments for potential incidents or service degradation to ensure a reliable service with zero unplanned downtime.
• Execute out-of-hours upgrades.
• Working with stakeholders and colleagues to test the automated deployment, configuration and upgrading of the Infrastructure, Nervecentre Application, associated services (Zookeeper, Kafka, Vitess) and monitoring tools (Jaeger, Prometheus, Grafana, Elasticsearch, Kibana), taking into account and ensuring:
  • Security (working with the CISO)
  • Scalability (zero downtime)
• Working with colleagues on the deployed clusters to:
  • proactively monitor, identify issues, maintenance tasks, cluster scaling, security updates, and test and apply resolutions within a timely manner;
  • investigate and resolve incidents, conduct root cause analysis, and provide mitigations;
  • test and enact infrastructure, application, support services and monitoring tool upgrades;
  • test and monitor backup processes and solutions;
  • constantly improve and harden security;
  • monitor security validation and intrusion detection tools, ensure they are up-to-date, active, and monitor for incidents;
  • aid developers in investigations of reported issues.
• Willingness to learn and adapt to new skill sets.

Nervecentre Software Ltd is a rapidly growing developer of mobile software for the global healthcare market, in particular acute hospitals. Our software is used extensively by doctors and nurses and the quality of our software can have a very real impact upon patient safety. Nervecentre is based in Wokingham, UK.

The ongoing evolution of the Nervecentre core product line in conjunction with an increase in customers’ projects requires a specialised QA engineer to aid in the verification and validation phase of our software development and maintenance cycle.

Role Summary:

he role of the QA Engineer is key in maintaining excellence in the quality of the product by ensuring that every deliverable is subject to consistent and rigorous quality validation procedures.

The QA Engineer will have the ability to get an in-depth understanding of the operation of the product, related customer processes and governance procedures as well as a passion for creating complex testing solutions and for continuously improving the quality of the product.

We offer a rewarding environment, developing products entirely in the UK, the successful candidate will have the opportunity to influence the growth of the company and product, as well as opportunities to learn new skills, and receive a package that combines a competitive salary with a flexible working environment.

Qualifications and Experience

• 5+ years experience in software QA
• Computer science/engineering degree or equivalent
• ISTQB Foundation or higher

Responsibilities include but are not limited to

• Responsible for all aspects of testing, including functional, regression and system testing
• Able to think outside the box and not focus upon just the “Happy Path” scenarios
• Set up and maintain test environments
• Design, build and maintain manual test scripts
• Identify the regression impact of the work included in the release and plan testing accordingly
• Provide estimates for user stories testing and regression cycles
• Execute test plans capturing accurate results, logging and describing issues discovered during testing
• Track and record defects updating JIRA promptly and working with the development team to resolve issues. Assist where further investigation or fix retesting is needed.
• Record quality metrics in test tools and provide QA approval for release to production
• Planning of multiple releases including version compatibility of different components (e.g. server and mobile devices)
• Testing of large cluster and complex healthcare products
• Identify QA and testing gaps and generate solutions for process improvement

Technical Skills

• Proficiency in manual testing techniques and methodologies
• Testing across multiple browsers
• Experience of using tools such as ALM Octane, JIRA
• Platforms: Linux, Android, iOS
• Technologies: HL7, hospital information systems, MySQL, SOAP/XML, HTTP/AJAX, DOJO, REST

Non-Technical Skills

• UK driving licence
• Good communication and mutual respect between yourself and team members
• Self motivated and able to work with minimal supervision
• Analytical and problem solving skills
• Eagerness and ability to quickly learn new technologies and skills
• Willingness to be flexible around the responsibilities
• Contribute towards QA working successfully as a community of practice discipline.
• Ability to thrive in fast paced dynamic environment

GDPR and IG

Take responsibility for data protection within the organisation; including adherence to UK regulations (GDPR) and health sector standards and ensure you are aware and follow the guidelines set out by the ICO.

The role is based near Reading, working hours are 37.5 hours per week with the need to work longer hours as required to meet customer requirements. Flexible working conditions may be offered upon request.

The Support Engineer will be required to participate in a collaborative and efficient support incident resolution team. Prioritising customer satisfaction and delivering detailed and helpful advice. Reproduction of issues internally and liaising with our Engineering team regarding any software defects. Ability to work with exciting cloud technologies and a desire to work in the healthcare industry.

Role Responsibilities:

• Responding to customer support enquiries, resolving them or passing them to an appropriate owner and tracking them through to completion.
• Operate and adhere to the defined support ticketing flow and escalation framework.
• Ensuring that the response and resolution SLAs committed to customers are met.
• Following Company processes, and taking an active role in process improvement, to ensure personal and team deliverables meet the right level of quality and are timely.
• Work collaboratively with the support team and other departments to provide excellent service to Nervecentre customers.
• Potentially taking up to a quarter share of the out-of-hours support duty rota if team structure requires it.
• Create professional and detailed RCAs.
• Contributing to developing user guides, technical designs, implementation and support procedures and other technical documentation.
• Where support duties require, there will be occasional travel to customer sites across the UK.
• Seeking continuous improvement in the Nervecentre product through participation in development and test processes and actively providing feedback to the development team.
• Supporting hosted customers using cloud-based technologies e.g Docker, Openstack, Azure and Kubernetes.
• Working actively with KAFKA and Zookeeper software to manage customer infrastructure
• Re-create customer issues on internal and customer environments
• Create detailed JIRA tickets with steps to reproduce any proven software defects
• Willingness to learn and adapt to new skill sets
• Progress a structured and comprehensive training plan
• Work collaboratively with the team to resolve issues, document processes and suggest improvements
• Respond to customer service outages following our structured resolution process
• Support a wide range of clinical applications
• Troubleshoot clinical integration issues (HL7, FHIR)
• Adhere and work to complete the role-specific Nervecentre training plan

Preferred Key Skills and Experience

• Excellent customer service
• Experience in incident management
• Linux Command Line
• T-SQL languages (MySQL Preferred)
• Bespoke application support experience
• Desire to work with healthcare technologies
• Ability to output high-quality documentation
• Strong troubleshooting methodologies
• Patience and compassion for healthcare staff
• Desire to learn and progress your knowledge and skills