Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Role Summary

As a PAS Implementation Specialist, you will play a crucial role in successfully implementing and optimising patient administration systems (PASs) within our organisation. Your expertise and experience in PAS implementation, along with specific technical skills, will contribute to seamless deployments and efficient utilisation of our PAS product.

Responsibilities

• Utilise your in-depth knowledge and practical experience in PAS implementation to guide and support the deployment process effectively.
• Be the core deployment resource to action implementation activities are ensure they are completed to a high standard and to a predetermined project timeline.
• Collaborate closely with the engineering team to ensure clear communication, prioritisation, and development of actions aligned with identified requirements.
• Engage with customers to provide specialist skills and support the delivery team throughout the implementation process.
• Define and execute pilots for new PAS products and features, documenting purposes and capturing results as part of the product introduction process.
• Contribute thought leadership in the PAS domain, sharing your expertise with the rest of the company.
• Identify opportunities for product development and enhancements based on implementation experiences and customer feedback.
• Work alongside the PAS lead to produce comprehensive internal and customer documentation and training materials in a timely manner.
• Continuously assess the PAS product against current and emerging national requirements, maintaining a thorough gap/impact analysis and informing the engineering team.
• Collaborate with the Product team to ensure assistance in developing product knowledge and support in responding to PAS-related inquiries in tenders.
• Explore and contribute to the creation of case studies highlighting successful PAS implementations.
• Represent the company at relevant forums and trade events, showcasing our PAS implementation expertise.

Preferred Skills

• Proven experience in PAS implementation, with a minimum of 5 years in a relevant role, either at a hospital or another PAS vendor.
• Aptitude for quickly grasping new concepts and effectively collaborating across diverse teams.
• Strong team player with the ability to thrive in a multidisciplinary environment across various locations in the UK.
• Possession of a full UK driving licence for required travel.
• Excellent written and oral communication skills in English.
• Self-motivated and capable of working autonomously with minimal supervision.
• Positive outlook, can-do attitude, and a focus on achieving results.
• Quick learner with an inclination towards acquiring new technologies and skills.
• Effective planning and organisational abilities to ensure logical and clear work activities.
• Exceptional collaboration skills, enabling effective communication with customers and colleagues through various channels.
• Patient and helpful approach when interacting with customers and colleagues.

Technical Requirements (Optional)

• Basic Linux knowledge to navigate and troubleshoot Nervecentre environments.
• Basic SQL skills, preferably with experience in MySQL, to query and import data into databases.
• Familiarity with HL7 standards for healthcare data exchange.
• Familiarity with FHIR (Fast Healthcare Interoperability Resources)

To apply for this role, please email your CV to [email protected]

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Nervecentre uniquely provides a whole hospital platform that can deliver electronic observations, handover, task management and clinical assessments. Accompanying governance and escalation management integrates essential patient safety safeguards.

Company culture is clinically-led, centred around patient care and providing quality solutions and support to our customers. Our offices are in Wokingham, with customers throughout the UK.

Role Summary

As the PAS Implementation Delivery Lead, you will have a deep knowledge and understanding of the feature set and practical use of patient administration systems (PASs), preferably from a range of vendors. Under the leadership of the PAS Delivery Lead you will assist in the delivery of the Nervecentre PAS for customers. The experience you have in terms of working PAS practices will be utilised when consulting with customers on the business change required to move from the existing PAS to Nervecentre.

The role will include a range of different responsibilities which will focus on the delivery and improvement of a next generation EPR and PAS solution.

PASs can perform many functions; in our definition, we include the administration of patient demographics information, patient bookings, ED and inpatient visits, outpatient clinics, waiting lists, RTT, reporting, and NHS Spine integration.

The responsibilities of the PAS Implementation Delivery Lead include:
• Assisting in the creation of training materials for the purpose of sharing with both the customer and internally.
• Gain an in-depth understanding of all functional areas of the system to be deployed, with the ability to walk through each workflow.
• Undertake product demonstrations for the customer whilst presenting each of the benefits of the solution.
• Produce customer facing documentation/templates in relation to the product and process, adhering to the Nervecentre publishing standards.
• Work with the customer to facilitate/assist in gap analysis. With the aim to identify and ensure the product solution / application can absorb all current and future operational procedures.
• Work with the customer, running configuration design workshops whilst managing the control of the configuration build and associated documentation.
• Communicate and escalate any potential changes/enhancements required by the customer.
• Assist the sales team in responding to tenders. Ensuring that service (clinical) aspects of the response are accurate, complete and address the stated requirements within your knowledge and expertise.
• Support customers through rounds of user acceptance testing and the preparation ahead of this testing.
• Support internal company software testing to assist in identifying and escalating software issues through a quality assurance process.
• Provide onsite customer support for go-lives. At times this may require support out of normal business hours.
• Working with the Data Migration lead to assist where required, to identify potential configuration problems and managing the resolution.
• Representing the company in on-site meetings, forums and trade events where relevant.
• Where deemed necessary work flexibly across other Nervecentre project and products to meet the EPR delivery needs.

This full-time position will be home based. There will also be a need to travel to customer sites on a regular basis.

Skills required

The successful applicant will:
• Possess and demonstrate strong PAS knowledge, evidenced by at least 5 years’ experience in a relevant role (e.g. at a hospital and/or at another PAS vendor).
• Experience of working with a range of stakeholders within the implementation and management of a PAS.
• Experience in testing a PAS, whether this is within an upgrade or an implementation of a solution.
• Hold a full UK driving license.
• Be willing to travel and where required stay overnight for the support of the implementation of the Nervecentre PAS.
• A high level of understanding of the operational procedures within various departments that make up the NHS.
• Understanding of the importance of the data collection and reporting required by central government to record NHS activity.
• Ability to work to tight deadlines
• Experience in the delivery of training and project support and implementation.
• Excellent interpersonal skills, ability to communicate effectively to multiple audiences.
• Excellent presentation skills and MS Office skills.
• Ability to organise and co-ordinate areas of work for yourself and others including non Nervecentre Staff
• Motivated ‘Self-starter’ willingness to learn multiple new skills

To apply for this role, please email your CV to [email protected]

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Nervecentre uniquely provides a whole hospital platform that can deliver electronic observations, handover, task management and clinical assessments. Accompanying governance and escalation management integrates essential patient safety safeguards.

Company culture is clinically-led, centred around patient care and providing quality solutions and support to our customers. Our offices are in Wokingham, with customers throughout the UK.

Role Summary

As the PAS Implementation Delivery Lead, you will have a deep knowledge and understanding of the feature set and practical use of patient administration systems (PASs), preferably from a range of vendors. Under the leadership of the PAS Delivery Lead you will assist in the delivery of the Nervecentre PAS for customers. The experience you have in terms of working PAS practices will be utilised when consulting with customers on the business change required to move from the existing PAS to Nervecentre.

The role will include a range of different responsibilities which will focus on the delivery and improvement of a next generation EPR and PAS solution.

PASs can perform many functions; in our definition, we include the administration of patient demographics information, patient bookings, ED and inpatient visits, outpatient clinics, waiting lists, RTT, reporting, and NHS Spine integration.

The responsibilities of the PAS Implementation Delivery Lead include:
• Assisting in the creation of training materials for the purpose of sharing with both the customer and internally.
• Gain an in-depth understanding of all functional areas of the system to be deployed, with the ability to walk through each workflow.
• Undertake product demonstrations for the customer whilst presenting each of the benefits of the solution.
• Produce customer facing documentation/templates in relation to the product and process, adhering to the Nervecentre publishing standards.
• Work with the customer to facilitate/assist in gap analysis. With the aim to identify and ensure the product solution / application can absorb all current and future operational procedures.
• Work with the customer, running configuration design workshops whilst managing the control of the configuration build and associated documentation.
• Communicate and escalate any potential changes/enhancements required by the customer.
• Assist the sales team in responding to tenders. Ensuring that service (clinical) aspects of the response are accurate, complete and address the stated requirements within your knowledge and expertise.
• Support customers through rounds of user acceptance testing and the preparation ahead of this testing.
• Support internal company software testing to assist in identifying and escalating software issues through a quality assurance process.
• Provide onsite customer support for go-lives. At times this may require support out of normal business hours.
• Working with the Data Migration lead to assist where required, to identify potential configuration problems and managing the resolution.
• Representing the company in on-site meetings, forums and trade events where relevant.
• Where deemed necessary work flexibly across other Nervecentre project and products to meet the EPR delivery needs.

This full-time position will be home based. There will also be a need to travel to customer sites on a regular basis.

Skills required

The successful applicant will:
• Possess and demonstrate strong PAS knowledge, evidenced by at least 5 years’ experience in a relevant role (e.g. at a hospital and/or at another PAS vendor).
• Experience of working with a range of stakeholders within the implementation and management of a PAS.
• Experience in testing a PAS, whether this is within an upgrade or an implementation of a solution.
• Hold a full UK driving license.
• Be willing to travel and where required stay overnight for the support of the implementation of the Nervecentre PAS.
• A high level of understanding of the operational procedures within various departments that make up the NHS.
• Understanding of the importance of the data collection and reporting required by central government to record NHS activity.
• Ability to work to tight deadlines
• Experience in the delivery of training and project support and implementation.
• Excellent interpersonal skills, ability to communicate effectively to multiple audiences.
• Excellent presentation skills and MS Office skills.
• Ability to organise and co-ordinate areas of work for yourself and others including non Nervecentre Staff
• Motivated ‘Self-starter’ willingness to learn multiple new skills

To apply for this role, please email your CV to [email protected]

The Integration Team Lead at Nervecentre Software is responsible for overseeing the technical activities of the integration team. This position involves leading the team in integrating Nervecentre with various healthcare systems using HL7 and FHIR standards.

The Team Lead will guide and mentor the team, collaborate with their line manager to manage the team effectively, and drive the team towards achieving its goals and objectives. They will also champion and drive the integration team training plan and serve as the highest escalation point for integration issues.

Responsibilities

• Take ownership of the technical activities of the integration team, ensuring effective and efficient delivery of integration projects.
• Lead the team in managing PDS deliveries, HL7 Testing and Integration projects, handling integration certificates, supporting PAS integrations, and managing API integrations with OAuth token mechanisms.
• Implement and oversee MESH deployments, ensuring seamless healthcare data exchange.
• Guide and mentor team members, fostering professional development and knowledge sharing within the team.
• Work closely with the line manager to collaboratively manage the team, setting clear goals and objectives.
• Champion and drive the integration team training plan, ensuring all team members are well-equipped and up-to-date with necessary skills and knowledge.
• Serve as the highest escalation point for complex integration challenges, providing expert solutions and support.
• Act as a senior technical contact for customers, offering advanced design, integration, configuration, and implementation services.
• Ensure adherence to project management tool requirements and accurately log time and tasks.
• Escalate high-priority concerns or risks to higher management and strategically address these issues.
• Assist the support team in troubleshooting intricate support incidents when required.
• Commit to completing advanced role-specific training plans and encourage the team to do the same.
• Travel as needed to customer sites and the Wokingham office for strategic meetings, advanced training, and key events.
• Proactively seek continuous improvement in Nervecentre products and participate actively in development and testing processes.
• Maintain a comprehensive understanding of clinical applications, their interoperability, Nervecentre technical architecture, and relevant technical languages.
• Collaborate with clinical staff and other teams to ensure clinically safe and effective integration tasks.
• Potentially contribute to high-level application regression testing and the development of customer training materials and events.
• Work independently to achieve complex and high-priority tasks while leading the team in achieving their targets.
• Strive to become an expert in integration languages and maintain a strong understanding of clinical systems like PAS and Trust Integration engines.

Key Skills and Experience

• Advanced expertise in HL7 and FHIR integration standards.
• Proven leadership skills and experience in guiding and mentoring a technical team.
• Strong project management skills and experience with project management tools.
• Extensive experience with API management, OAuth token mechanisms, and MESH deployments.
• Excellent collaborative and communication skills, capable of working closely with a line manager and other team leads.
• Knowledge of Personal Demographics Services and integration certificates.
• Ability to handle complex integration issues.
• Comprehensive understanding of clinical applications, Nervecentre technical architecture, and relevant technical languages.
• Proactive in seeking product improvements and actively participating in development processes.
• Willingness to travel and work from different locations as needed.
• Strong knowledge of clinical systems and integration engines.

To apply for this role, please send your CV to [email protected]

The Database Migration Specialist will be required to gain a deep understanding of the Nervecentre database, design and deliver a data migration strategy for new and existing customers, and take a key role in the Nervecentre PAS delivery plan.

Role Responsibilities

• Deliver our data migration strategy.
• Take part in Nervecentre projects, taking ownership of data migration tasks and their successful delivery.
• Build and document SQL related procedures which will benefit operational deployments and support.
• Continue to improve and update procedures as the product and projects progress.
• Provide guidance on SQL queries and updates used within the operational team.
• Test database scheme changes for their performance and impact.
• Take part in a database archiving developments.
• Collaborate and communicate with customers to achieve successful data migrations.
• Collaborate with the engineering department when expert guidance is required.
• Contribute to a marketable data migration service.
• Assist customers with BI related queries or requests.
• Document and maintain an entity relationship diagram, share knowledge on key database tables and their functions.
• Support the automation of tasks using agreed tools and/or scripting as per automation strategy.
• Support wider operational teams with the delivery and support of database-related projects and incidents.
• Collaborate with the PAS delivery team to map data sets between systems and deliver a successful data migration project.

Key Skills and Experience

• Experience in data applications, relational databases and scripting languages.
• Proven experience in SQL.
• Relevant experience in data management, data governance and/or data quality.
• Significant experience working in large-scale complex data environments.
• Ability to communicate with technical and non-technical stakeholders.
• Extensive experience with MySQL.
• Experience with complex data migrations.
• Knowledge of data mapping tools.
• A desire to work in the healthcare industry.

To apply for this role, please send your CV to [email protected]

The Business Intelligence (BI) Specialist at Nervecentre Software is a role focusing on utilising Power BI and other BI reporting tools to analyse and provide critical data insights. This role involves working collaboratively with the database team and across the company to optimise reports, provide marketing data, provide data to assist in product design decisions, and ensure adherence to NHS England reporting standards.

Responsibilities

• Develop, maintain, and enhance BI reports and dashboards using Power BI, providing key insights into customer operations.
• Utilise advanced database querying skills to extract and analyse data, ensuring accuracy and relevancy.
• Collaborate with the database team to maintain data integrity across all BI reports.
• Partner with various departments, especially the optimisation lead, to analyse customer patterns and identify areas for improvement.
• Utilise data analytics to bolster marketing initiatives, identifying marketable product usage data.
• Provide data-driven insights to aid in product design and development.
• Ensure BI reports and data practices comply with NHS England reporting standards, leveraging experience in this area if available.
• Conduct audits of BI tools, like Power BI, and data sources to uphold data integrity and reliability.
• Offer training and guidance to team members in using BI tools and understanding data analytics.
• Stay in touch with the latest trends and advancements in BI technology, especially concerning Power BI and healthcare analytics.
• Handle ad-hoc data analysis projects, catering to specific company needs and queries.
• Assist the database team in meeting their outlined objectives and goals.

Key Skills and Experience

• Strong proficiency in Power BI and other BI reporting tools.
• Advanced skills in database querying and data analysis.
• Proven experience in developing and managing BI reports and dashboards.
• Ability to interpret complex data into actionable insights for business optimisation.
• Experience with marketing data analysis to inform strategic decisions.
• Insightful understanding of how data influences product design choices.
• Familiarity with NHS England reporting standards; direct experience is highly beneficial.
• Keen problem-solving abilities and meticulous attention to detail.
• Excellent communication skills for articulating technical data insights to a non-technical audience.
• Commitment to staying updated with the latest BI trends and technologies, particularly in healthcare.
• Collaborative mindset, capable of working effectively with different departments and the database team.
• Passion for working in the healthcare sector and using data to drive improvements and innovation.

To apply for this role, please send your CV to [email protected]

The Database Administrator at Nervecentre Software is responsible for the comprehensive management of MySQL and Vitess databases. This role entails collaboration with engineering teams to optimise data queries and statements, supporting the database team, and playing a supportive role in data migration processes.

Responsibilities

• Administer and maintain Nervecentre databases using MySQL and Vitess.
• Work closely with engineering teams to optimise data queries and statements, enhancing database performance.
• Assist in the development and implementation of data migration strategies for new and existing clients.
• Provide technical support and guidance to enhance the efficiency and effectiveness of the database team.
• Implement and optimise database backup procedures using Percona XtraBackup.
• Perform database fixes or changes to maintain system integrity and performance.
• Restore databases as required, ensuring reliability and data integrity.
• Deliver and manage updates to reference data sets.
• Manage and validate configuration changes in the database environment.
• Assist in evaluating and implementing database schema changes, focusing on performance impact.
• Participate in developing and refining database archiving processes.
• Offer assistance and expertise in SQL to the operational team.
• Assist in maintaining an entity relationship diagram and sharing knowledge about key database tables and functionalities.
• Support task automation in line with the company’s automation strategy.
• Aid operational teams in database-related project delivery and incident management.
• Work with the PAS delivery team on data set alignments for data migration projects.
• Assist the database team with BI related deliverables
• Contribute to the database sharding strategy
• Assist in complex database upgrade scenarios

Key Skills and Experience

• Proficient in administering MySQL.
• Knowledge and experience in Vitess are beneficial.
• Strong skills in SQL, with the ability to optimise queries and statements.
• Understanding of data migration processes and strategies.
• Experience with Percona XtraBackup or similar tools.
• Ability to perform database fixes and implement changes effectively.
• Competent in restoring databases under various scenarios.
• Skilled in managing and updating reference data sets.
• Adept at managing and validating configuration changes.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Experience in supporting and delivering database-related projects.
• Familiarity with automation tools and scripting languages.
• Capable of assisting in database-related aspects of project and incident management.
• A desire to work in the healthcare industry is beneficial.

To apply for this role, please send your CV to [email protected]

Nervecentre Software Ltd is a UK based organisation developing and delivering a Next Generation EPR for the global healthcare market that will improve patient safety and provide clinical staff with access to real-time information.  Some of the largest Trusts in the UK are amongst our Customers.

We are looking for a clinician to join the team to help develop and grow the business. This is predominantly a Trust-facing role, helping to drive sales and to support the delivery of Nervecentre solutions, develop and maintain strong customer relationships.

Nervecentre Software has two key Trusts priorities: that our customer service and reputation remains excellent, and that the value Trusts derive from our products is substantial. The successful candidate will help to deliver upon these priorities through a relentless focus upon quality, a depth of knowledge of hospital processes and priorities, and strong communication and people management skills.

Nervecentre development is clinically led and an acute up to date knowledge of current processes within the NHS / UK health market is essential. The core role will involve building relationships at hospitals across the UK and occasionally internationally as a shared responsibility within the clinical team. This incorporates educating, training and informing Trusts of the benefits of Nervecentre, working with the Customer to establish potential areas of improvement within their trusts, and helping to deliver upon the benefits they have identified.

We require the successful applicant to be living in the Midlands area. There will be a significant need to travel to Trust premises across your area and the UK when required.

Successful candidates will be working as part of the delivery team; working alongside other clinicians from a variety of backgrounds. This is a unique opportunity to join a fast-growing organisation, in a clinical position reporting to the Clinical Consultant Team Lead.

We offer a rewarding working environment, with strong opportunities to learn new skills, and a competitive salary.

Job Profile

• Work with trusts to identify and document clinical process improvements based upon use of mobile and digital technology.
• Providing training and support to Trusts using Nervecentre’s modules or Full EPR.
• Acting as a point of contact for Trusts for all clinical training and queries.
• Building loyal relationships with Trusts based on a reliable and trustworthy service.
• Visiting various sites throughout the working day/week.
• Working as part of a supportive team.
• In due course; taking responsibility for mentoring new team members and sharing clinical knowledge with other teams within the company.
• Demonstrations at potential new sales opportunities, formal tender responses including Tender response (with appropriate Training).
• Undertake CSO (clinical safety officer) training and hold responsibility to contribute to clinical safety processes. 

Qualifications & Experience

• Recent nursing experience within the acute NHS environment (within last year).
• Recent experience in digital deployment, e.g. super user, trainer, digital change (essential).
• Nursing Registration with evidence of revalidation if appropriate.
• Management experience at ward, directorate or corporate level (desired).
• Recent experience of involvement in the deployment of an EPR (desired).
• Clear and confident communication skills in order to deliver presentations, product demonstrations and provide customer training.
• Outgoing, positive, and comfortable training and presenting to all levels of Health Care Professionals
• Passionate about healthcare and improving safety.  Experienced to promote the improvement of working practices.
• Experience with project management, service improvement and/or change management.
• Strong documentation experience (and able to provide evidence of this at interview).
• Well organised and self-motivated to work and deliver high standards.
• Comfortable and capable when learning new IT software programmes and technology (full training provided).
• A supportive team player who is reliable, responsible and flexible.

• Be able to demonstrate an ability to work independently to resolve problems and devise creative solutions.
• Be willing to work in a fast paced and challenging environment to achieve the project goals.
• Willing and able to travel regularly to Trusts sites.
• Fluent in English (written and verbal) second language desirable.
• Full UK driving licence (car owner).
• Knowledgeable about current NHS pressures, drivers and policy. Including NICE guidance.

Additional Responsibilities include but are not limited to

• Assist in building the Nervecentre organisation and brand by activities such as training, case studies, presentations, seminars, and exhibitions.
• The individual should have an aptitude and motivation to help to identify and drive cost reduction and optimisation of healthcare operations such as; reduction in length of stay, care pathway design and implementation etc, as well as being willing to lead clinical discussions and challenge existing practices.

The Head Office of Nervecentre is based near Reading. This role is home-based with requirements to travel daily to Trusts premises. Working hours are 37.5 hours per week with the need to work longer hours as required to accommodate travel needs and meet Trusts requirements.

To apply for this role please send your CV to [email protected]

As we continue to grow, we’re looking for an experienced project manager to join our friendly but devoted and hardworking team. You will own several customer delivery projects and be the customers’ point of contact for project delivery, quality and escalations. You’ll be home-based but there will be lots of travel, so you’ll need a full UK driving licence.

In return, we can offer you an encouraging and rewarding workplace culture in one of the UK’s fastest-growing technology companies, with a competitive package and opportunities to develop and learn new skills.

If you are driven by delivering successful projects on time, thrive on delighting your customers, and share our passion for making healthcare better, we’d love to hear from you.

Read the full job description

Please email Mark Wheeler to find out more.

As the Order Comms Applications Specialist, you will have a comprehensive knowledge and understanding of the feature set and practical use of order comms systems, preferably from a range of vendors. You will have an understanding of the hospital environment and clinical workflow in the NHS. You will have a working knowledge of interoperability standards. You will have strong analytical skills, and an understanding of how systems related to order comms are integrated.

You will become a configuration and delivery expert in the Nervecentre order comms product, you will be part of the order comms delivery team. You will work alongside the Order Comms Product Specialist and the Clinical Team to deliver the solution to our customers. 

The responsibilities of the Order Comms Application Specialist role include:

• Maintaining a detailed understanding of pathology and radiology workflows, information flows and the clinical processes which customers need to implement.
• Working with colleagues in the order comms delivery and PMO teams to successfully deploy the Nervecentre order comms solution to organisations by engaging actively in project activities such as training, support through configuration, support through customer testing and end-user training.
• Identifying product defects and development actions required and liaising with the product specialist in the documentation needed to detail the requirements using JIRA. 
• Regression testing version releases and new development in tandem with the clinical and QA teams. Documenting all testing outcomes and working with engineering to resolve any issues. 
• Supporting the product team with any updates to training material.
• Leading training both product configuration training and clinical front-end user training. This would be internal and external to customers.
• Supporting go-lives and go-live periods working onsite alongside the Trust project and delivery teams.

This is a full-time position. Remote working may be acceptable, depending on location, but there will be a need to spend a portion of most weeks in the Wokingham office. There will also be a need to travel to customer sites on an irregular basis.

Knowledge and Skills Required

The successful applicant will:

• Possess and demonstrate strong Order Comms knowledge, evidenced by a minimum of 3 years of experience in a relevant role (e.g. at a hospital and/or at another vendor).
• Have an ability to learn new concepts quickly and work well across teams.
• Have an ability to work well in a team with diverse skills based across the UK.
• Hold a full UK driving license.
• Possess excellent English written and oral communication skills.
• Be self-motivated and able to work with minimal supervision.
• Have a positive outlook and a can-do attitude.
• Quickly learn new technologies and skills, with a clear focus on results.
• Plan work activities in a logical and clear manner.
• Collaborate effectively with customers and colleagues both in person and by phone, email, and other collaborative tools.
• Be patient and helpful with customers and colleagues.

To apply for this role, please email your CV to [email protected]

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile and desktop users within acute hospitals.

Our company culture is clinically-led, and centred around patient care and providing quality solutions and support to our customers. We’re based in Wokingham, with customers throughout the UK.

Role Summary

We are seeking a junior technical author (technical writer) to assist the Technical Communications Lead in creating and presenting accessible, point of need help for clinicians and IT specialists. You will work with subject matter experts to create and edit content in our house style, and use dedicated single-sourcing software to create a range of outputs, including online help.

Responsibilities

• Work with the Technical Communications Lead to update and expand online help
• Transcribe edited content into Madcap Flare
• Maintain up-to-date files with version control
• Edit content according to Nervecentre’s style and tone of voice in Google Workspace, Microsoft Word, and Madcap Flare
• Manage time and workload efficiently with a range of tools
• Assist in the maintenance of in-house reference materials
• Training provided where needed

About you

You might have some experience of technical communication already, but this is not essential as full training is available. We welcome applications from a range of backgrounds, including those with some clinical or clinical IT experience looking for a change of career, graduates with a background in scientific subjects, journalism, or English, and early career technical communicators looking to work in a team and improve their skills.

Most importantly, you’re interested in how hospitals run, you have an excellent grasp of written communication, you pay attention to detail, and you’re eager to learn.

Hybrid working is available, but ideally you live within a reasonable commute of Wokingham.

Essential skills

• Degree in a scientific subject, journalism, or English, or experience in a clinical or clinical IT environment
• Excellent communication skills, written and oral
• Native or fluent English speaker
• Experience with Microsoft Office, especially Microsoft Word
• Positive outlook, can-do attitude, and a focus on achieving results
• Quick learner, interested in new technologies and skills
• Exceptional collaboration skills, enabling effective communication with colleagues through various channels
• Patient and helpful approach

Useful skills

Experience in any of the following would be an advantage, but not essential:

• Madcap Flare
• Google Workspace
• Wrike
• JIRA

To apply for this role, please email your CV to [email protected]

As the PAS Product Specialist, you will have a deep knowledge and understanding of the feature set and practical use of patient administration systems (PASs), preferably from a range of vendors. You will become the company’s expert in our own PAS product, and provide leadership in this area across our development and delivery teams. You will work alongside our other product specialists, who each perform a similar role for a different functional area of the Nervecentre EPR product.

The PASs can perform many functions; in our definition, we include the administration of patient demographics information, patient bookings, ED and inpatient visits, outpatient clinics, waiting lists, RTT, reporting, and NHS Spine integration.

The responsibilities of the PAS Product Specialist role include:

• Maintaining a broad understanding of our EPR product, of which the PAS functionality is an embedded part.
• Maintaining a deep understanding of the functionality that customers expect from a PAS.
• Providing thought leadership in this specialism to the rest of the company.
• Identifying product development actions which are required or desirable.
• Engaging tightly with the engineering team, using jira and other tools as deemed appropriate, to ensure that development actions are clearly recorded, prioritised, and, when developed, meet the identified requirements.
• Leading in the creation and completion of test plans and test cases in this specialism, alongside our QA team.
• Ensuring that internal and customer documentation and training materials for the PAS product are produced in a timely manner.
• Conducting ongoing assessment of the product against current and emerging national requirements (standards), maintaining a gap/impact analysis and ensuring that engineering are well informed.
• Ensuring the sales team have sufficient product knowledge (sales enablement).
• Supporting the sales team in responding to PAS questions in tenders, leading on ensuring that service (clinical) aspects of the response are accurate, complete and address the stated requirements.
• Defining and arranging pilots for new products and features, working with the customer, with the delivery team and with engineering to ensure that the purpose of these is well documented and results captured and understood as part of the product introduction “first of type” process.
• Identifying opportunities to produce case studies, and contributing to these where appropriate.
• Representing the company in forums and trade events where relevant.

Knowledge and Skills Required

The successful applicant will:

• Possess and demonstrate strong PAS knowledge, evidenced by at least 5 years’ experience in a relevant role (e.g. at a hospital and/or at another PAS vendor).
• Have an ability to learn new concepts quickly and work well across teams.
• Have an ability to work well in a team with diverse skills based across the UK.
• Hold a full UK driving license.
• Possess excellent English written and oral communication skills.
• Be self-motivated and able to work with minimal supervision.
• Have a positive outlook and a can-do attitude.
• Quickly learn new technologies and skills, with a clear focus on results.
• Plan work activities in a logical and clear manner.
• Collaborate effectively with customers and colleagues both in person and by phone, email, and other collaborative tools.
• Be patient and helpful with customers and colleagues.

This full-time position will be based at our Wokingham offices. Although remote working will be considered, there will be a need to spend a portion of most weeks in the office. There will also be a need to travel to customer sites on an irregular basis.

To apply for this role please email your CV to [email protected]

The Application Specialist role is an essential part of the application delivery of the Nervecentre EPR product. As an Application Specialist, you are allocated to the delivery of projects to Nervecentre customers. This can be a variation of different clinical functionality. The Application Specialist will collaborate with technical specialists, team leads, and other departments to achieve a collective successful delivery.

Role and responsibilities:

• Contributing to the delivery of Nervecentre implementation projects
• Being the knowledgeable and effective application point of contact for Nervecentre customers, providing them, throughout the project delivery lifecycle, with design, integration, configuration and implementation services
• Collaborate with your allocated delivery team to achieve successful delivery
• Adhering to the Project management tool’s requirements. (updating allocated tasks, logging time)
• Escalating concerns or risks to your allocated project to your team lead or manager
• Assisting the support team in troubleshooting support incidents when required
• Adhere and work to complete the role-specific Nervecentre training plan
• Contribute to Nervecentre exhibitions and demonstrations where required
• Flex between EPR delivery domains if required to resource the active projects and deliverables
• Attending customer sites across the UK and potentially overseas
• Visit the Wokingham office when required for meetings, training and events
• Seeking continuous improvement in the Nervecentre product through participation in development and test processes and actively providing feedback to the development team
• Have an understanding of Clinical applications and their interoperability
• Have a strong understanding of the Nervecentre application and its role in a clinical setting
• Ability to configure Nervecentre functionality via the applications configuration interface
• Collaborating with clinical staff to ensure the application is delivered in a clinically safe manner
• Potentially contribute to application regression testing
• Potentially contribute to customer training materials and events
• Working independently when required to achieve the assigned tasks and targets

Preferred Skills and Experience

• Excellent customer service
• Experience in project delivery
• Experience configuring or maintaining a bespoke clinical application
• Desire to work with Healthcare Technologies
• Ability to output high-quality documentation
• Strong troubleshooting methodologies
• Patience and Compassion for healthcare staff
• Desire to learn and progress your knowledge and skills
• Ability to be flexible and adapt to the current deliverables
• Healthcare application experience
• HL7 & FHIR

This full-time position is a remote role with a requirement to work from customer sites and our Wokingham office when required.

To apply for this role, please email your CV to [email protected]

The Database Migration Specialist will be required to gain a deep understanding of the Nervecentre database, design and deliver a data migration strategy for new and existing customers, and take a key role in the Nervecentre PAS delivery plan.

Role and responsibilities:

• Design and deliver a data migration strategy
• Take part in Nervecentre projects, taking ownership of data migration tasks and their successful delivery
• Build and document SQL-related procedures which will benefit operational deployments and support
• Continue to improve and update procedures as the product and projects progress
• Provide guidance on SQL queries and updates used within the operational team
• Test database scheme changes for their performance and impact
• Take part in database archiving developments
• Collaborate and communicate with customers to achieve successful data migrations
• Collaborate with the engineering department when expert guidance is required
• Contribute to a marketable data migration service
• Assist customers with BI-related queries or requests
• Document and maintain an entity relationship diagram, and share knowledge on key database tables and their functions
• Support the automation of tasks using agreed tools and/or scripting as per the automation strategy
• Support wider operational teams with the delivery and support of database-related projects & Incidents
• Collaborate with the PAS delivery team to map data sets between systems and deliver a successful data migration project

Key Skills and Experience

• Experience in data applications, relational databases and scripting languages
• Proven experience in SQL
• Relevant experience in data management, data governance and/or data quality
• Significant experience in working in large-scale complex data environments
• Ability to communicate with technical and non-technical stakeholders
• Extensive experience with MySQL
• Experience with complex data migrations
• Knowledge of data mapping tools
• A desire to work in the healthcare industry

To apply for this role, please email your CV to [email protected]

The Technical Consultant is an essential part of the technical delivery of the Nervecentre EPR product. As a Technical Consultant, you are allocated to delivering projects to Nervecentre customers. This can be a variation of different clinical functionality. The Technical Consultant will collaborate with application specialists, team leads, and other departments to achieve a collective successful delivery.

Role and responsibilities:

• Contributing to the delivery of Nervecentre implementation projects
• Being the knowledgeable and effective technical point of contact for Nervecentre customers; providing them, throughout the project delivery lifecycle, with design, integration, configuration and implementation services
• Collaborate with your allocated delivery team to achieve successful delivery
• Adhering to the project management tool’s requirements. (updating allocated tasks, logging time)
• Escalating concerns or risks to your allocated project to your team lead or manager
• Assisting the support team in troubleshooting support incidents when required
• Adhering and working to complete the role-specific Nervecentre training plan
• Contributing to Nervecentre exhibitions and demonstrations where required
• Flex between EPR delivery domains if required to resource active projects and deliverables
• Attending customer sites across the UK and potentially overseas
• Visit the Wokingham office when required for meetings, training and events
• Seeking continuous improvement in the Nervecentre product through participation in development and test processes and actively providing feedback to the development team
• Have an understanding of clinical applications and their interoperability
• Have an understanding of the Nervecentre technical architecture
• Knowledge of the required technical languages required to deliver the Nervecentre project
• Collaborate with clinical staff to ensure the application is delivered in a clinically safe manner
• Potentially contribute to application regression testing
• Potentially contribute to customer training materials and events
• Work independently when required to achieve the assigned tasks and targets

Preferred Key Skills and Experience

• Excellent customer service
• Experience in project delivery
• Linux Command Line
• T-SQL Languages (MySQL preferred)
• Desire to work with healthcare technologies
• Ability to output high-quality documentation
• Strong troubleshooting methodologies
• Patience and compassion for healthcare staff
• Desire to learn and progress your knowledge and skills
• Ability to be flexible and adapt to the current deliverables
• Healthcare application experience is beneficial
• HL7 & FHIR
• JSON
• JavaScript

This full-time position is a remote role with a requirement to work from customer sites and our Wokingham office when required.

To apply for this role, please email your CV to [email protected]

The Support Engineer will be required to participate in a collaborative and efficient support incident resolution team. Prioritising customer satisfaction and delivering detailed and helpful advice. Reproduction of issues internally and liaising with our Engineering team regarding any software defects. Ability to work with exciting cloud technologies and a desire to work in the healthcare industry.

Role Responsibilities:

• Responding to customer support enquiries, resolving them or passing them to an appropriate owner and tracking them through to completion.
• Operate and adhere to the defined support ticketing flow and escalation framework.
• Ensuring that the response and resolution SLAs committed to customers are met.
• Following Company processes, and taking an active role in process improvement, to ensure personal and team deliverables meet the right level of quality and are timely.
• Work collaboratively with the support team and other departments to provide excellent service to Nervecentre customers.
• Potentially taking up to a quarter share of the out-of-hours support duty rota if team structure requires it.
• Create professional and detailed RCAs.
• Contributing to developing user guides, technical designs, implementation and support procedures and other technical documentation.
• Where support duties require, there will be occasional travel to customer sites across the UK.
• Seeking continuous improvement in the Nervecentre product through participation in development and test processes and actively providing feedback to the development team.
• Supporting hosted customers using cloud-based technologies e.g Docker, Openstack, Azure and Kubernetes.
• Working actively with KAFKA and Zookeeper software to manage customer infrastructure
• Re-create customer issues on internal and customer environments
• Create detailed JIRA tickets with steps to reproduce any proven software defects
• Willingness to learn and adapt to new skill sets
• Progress a structured and comprehensive training plan
• Work collaboratively with the team to resolve issues, document processes and suggest improvements
• Respond to customer service outages following our structured resolution process
• Support a wide range of clinical applications
• Troubleshoot clinical integration issues (HL7, FHIR)
• Adhere and work to complete the role-specific Nervecentre training plan

Preferred Key Skills and Experience

• Excellent customer service
• Experience in incident management
• Linux Command Line
• T-SQL languages (MySQL Preferred)
• Bespoke application support experience
• Desire to work with healthcare technologies
• Ability to output high-quality documentation
• Strong troubleshooting methodologies
• Patience and compassion for healthcare staff
• Desire to learn and progress your knowledge and skills

This full-time position will be based at our Wokingham offices.

Email your CV to [email protected] to apply.

Responsibilities that this role could cover :

• Development of new features and the maintenance of existing features using Java/Javascript whilst following coding standards and best practices 
• Design effective and efficient solutions
• Utilising the latest test management and automated tooling design, build and maintain manual and automated test scripts.
• All aspects of testing including; functional, non-functional, regression, system and usability testing.
• Set up and maintain environments using cloud based technologies e.g Docker, Openstack, Azure and Kubernetes.
• Deploy and maintain KAFKA and Zookeeper software to manage infrastructure
• Work with talented teams to design new features for NHS trusts
• Responding to customer support enquiries, resolving them or raising defects against the solution and tracking them through to completion.
• Contributing to the development of user guides, technical designs, implementation and support procedures and other technical documentation.
• Contribute to maturing and improving processes and procedures
• Manage the simultaneous development of medium term strategic projects and short-term tactical developments.
• Work with the following: Linux Operating System (Ubuntu), MYSQL, JSON, HL7, Cyber Security, Mobile applications (ios & android), Bash scripting/automation. 
• Learn to support and implement a bespoke clinical application

Qualifications and Experience

• Computer science/engineering degree (2.1 or higher) 
• Be well versed in modern IT infrastructure
• Learn fast and be an intuitive user of unfamiliar software and systems
• Able to operate independently and take ownership of projects
• Communicate effectively and comfortably with all stakeholders
• Passionate about working in healthcare

Benefits of the job

• A competitive salary
• An annual company bonus, the value of which is determined based upon company success and outlook and personal performance.
• 23 days of annual holiday, plus public holidays.
• Rotation scheme through key areas of the business
• Regular social events
• Training courses to complement on the job training 
• Private health insurance
• Discounted gym membership
• An opt-in company pension scheme, with employer contributions up to 4% of salary
• Offices in town centre (Wokingham)
• Coaching and mentoring
• The chance to grow and develop your skill set
• Friendly and supportive team

To apply email your CV to [email protected]

You know how the NHS is often in the news as it tackles the surging demand for healthcare services?  Well, we develop software that eases NHS pressures by empowering hospitals to accelerate patient flow, create capacity, provide safer care, and save money. And that’s more important today than ever before.

We’re devoted to building intuitive mobile-first healthcare software that clinicians love to use rather than tolerate, and we’ve been doing that for eleven years now. At this very moment, over 100 hospitals, including some of the biggest NHS trusts, are using Nervecentre solutions to care for their patients.

As we continue to grow, we’re looking for an experienced order comms specialist to join our friendly but devoted and hardworking team of domain experts. Your subject matter expertise will influence and inform our order comms roadmap, so you’ll need to know hospital environments and clinical workflows inside out and have recent and extensive experience working with or implementing order comms systems.

It’s your opportunity to make a difference for the heroes who make a difference.

In return, we can offer you an encouraging and rewarding workplace culture in one of the UK’s fastest-growing technology companies, with a competitive package and opportunities to develop and learn new skills.

If you know your LIMS from your PACS and RIS, are driven by delighting your customers, and share our passion for making healthcare better, we’d love to hear from you.

Email Debbie at [email protected] to find out more.