As the Order Comms Applications Specialist, you will have a comprehensive knowledge and understanding of the feature set and practical use of order comms systems, preferably from a range of vendors. You will have an understanding of the hospital environment and clinical workflow in the NHS. You will have a working knowledge of interoperability standards. You will have strong analytical skills, and an understanding of how systems related to order comms are integrated.

You will become a configuration and delivery expert in the Nervecentre order comms product, you will be part of the order comms delivery team. You will work alongside the Order Comms Product Specialist and the Clinical Team to deliver the solution to our customers. 

The responsibilities of the Order Comms Application Specialist role include:

• Maintaining a detailed understanding of pathology and radiology workflows, information flows and the clinical processes which customers need to implement.
• Working with colleagues in the order comms delivery and PMO teams to successfully deploy the Nervecentre order comms solution to organisations by engaging actively in project activities such as training, support through configuration, support through customer testing and end-user training.
• Identifying product defects and development actions required and liaising with the product specialist in the documentation needed to detail the requirements using JIRA. 
• Regression testing version releases and new development in tandem with the clinical and QA teams. Documenting all testing outcomes and working with engineering to resolve any issues. 
• Supporting the product team with any updates to training material.
• Leading training both product configuration training and clinical front-end user training. This would be internal and external to customers.
• Supporting go-lives and go-live periods working onsite alongside the Trust project and delivery teams.

This is a full-time position. Remote working may be acceptable, depending on location, but there will be a need to spend a portion of most weeks in the Wokingham office. There will also be a need to travel to customer sites on an irregular basis.

Knowledge and Skills Required

The successful applicant will:

• Possess and demonstrate strong Order Comms knowledge, evidenced by a minimum of 3 years of experience in a relevant role (e.g. at a hospital and/or at another vendor).
• Have an ability to learn new concepts quickly and work well across teams.
• Have an ability to work well in a team with diverse skills based across the UK.
• Hold a full UK driving license.
• Possess excellent English written and oral communication skills.
• Be self-motivated and able to work with minimal supervision.
• Have a positive outlook and a can-do attitude.
• Quickly learn new technologies and skills, with a clear focus on results.
• Plan work activities in a logical and clear manner.
• Collaborate effectively with customers and colleagues both in person and by phone, email, and other collaborative tools.
• Be patient and helpful with customers and colleagues.

To apply for this role, please email your CV to [email protected]

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile and desktop users within acute hospitals.

Our company culture is clinically-led, and centred around patient care and providing quality solutions and support to our customers. We’re based in Wokingham, with customers throughout the UK.

Role Summary

We are seeking a junior technical author (technical writer) to assist the Technical Communications Lead in creating and presenting accessible, point of need help for clinicians and IT specialists. You will work with subject matter experts to create and edit content in our house style, and use dedicated single-sourcing software to create a range of outputs, including online help.

Responsibilities

• Work with the Technical Communications Lead to update and expand online help
• Transcribe edited content into Madcap Flare
• Maintain up-to-date files with version control
• Edit content according to Nervecentre’s style and tone of voice in Google Workspace, Microsoft Word, and Madcap Flare
• Manage time and workload efficiently with a range of tools
• Assist in the maintenance of in-house reference materials
• Training provided where needed

About you

You might have some experience of technical communication already, but this is not essential as full training is available. We welcome applications from a range of backgrounds, including those with some clinical or clinical IT experience looking for a change of career, graduates with a background in scientific subjects, journalism, or English, and early career technical communicators looking to work in a team and improve their skills.

Most importantly, you’re interested in how hospitals run, you have an excellent grasp of written communication, you pay attention to detail, and you’re eager to learn.

Hybrid working is available, but ideally you live within a reasonable commute of Wokingham.

Essential skills

• Degree in a scientific subject, journalism, or English, or experience in a clinical or clinical IT environment
• Excellent communication skills, written and oral
• Native or fluent English speaker
• Experience with Microsoft Office, especially Microsoft Word
• Positive outlook, can-do attitude, and a focus on achieving results
• Quick learner, interested in new technologies and skills
• Exceptional collaboration skills, enabling effective communication with colleagues through various channels
• Patient and helpful approach

Useful skills

Experience in any of the following would be an advantage, but not essential:

• Madcap Flare
• Google Workspace
• Wrike
• JIRA

To apply for this role, please email your CV to [email protected]

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Role Summary

As a PAS Implementation Specialist, you will play a crucial role in successfully implementing and optimising patient administration systems (PASs) within our organisation. Your expertise and experience in PAS implementation, along with specific technical skills, will contribute to seamless deployments and efficient utilisation of our PAS product.

Responsibilities

• Utilise your in-depth knowledge and practical experience in PAS implementation to guide and support the deployment process effectively.
• Be the core deployment resource to action implementation activities are ensure they are completed to a high standard and to a predetermined project timeline.
• Collaborate closely with the engineering team to ensure clear communication, prioritisation, and development of actions aligned with identified requirements.
• Engage with customers to provide specialist skills and support the delivery team throughout the implementation process.
• Define and execute pilots for new PAS products and features, documenting purposes and capturing results as part of the product introduction process.
• Contribute thought leadership in the PAS domain, sharing your expertise with the rest of the company.
• Identify opportunities for product development and enhancements based on implementation experiences and customer feedback.
• Work alongside the PAS lead to produce comprehensive internal and customer documentation and training materials in a timely manner.
• Continuously assess the PAS product against current and emerging national requirements, maintaining a thorough gap/impact analysis and informing the engineering team.
• Collaborate with the Product team to ensure assistance in developing product knowledge and support in responding to PAS-related inquiries in tenders.
• Explore and contribute to the creation of case studies highlighting successful PAS implementations.
• Represent the company at relevant forums and trade events, showcasing our PAS implementation expertise.

Preferred Skills

• Proven experience in PAS implementation, with a minimum of 5 years in a relevant role, either at a hospital or another PAS vendor.
• Aptitude for quickly grasping new concepts and effectively collaborating across diverse teams.
• Strong team player with the ability to thrive in a multidisciplinary environment across various locations in the UK.
• Possession of a full UK driving licence for required travel.
• Excellent written and oral communication skills in English.
• Self-motivated and capable of working autonomously with minimal supervision.
• Positive outlook, can-do attitude, and a focus on achieving results.
• Quick learner with an inclination towards acquiring new technologies and skills.
• Effective planning and organisational abilities to ensure logical and clear work activities.
• Exceptional collaboration skills, enabling effective communication with customers and colleagues through various channels.
• Patient and helpful approach when interacting with customers and colleagues.

Technical Requirements (Optional)

• Basic Linux knowledge to navigate and troubleshoot Nervecentre environments.
• Basic SQL skills, preferably with experience in MySQL, to query and import data into databases.
• Familiarity with HL7 standards for healthcare data exchange.
• Familiarity with FHIR (Fast Healthcare Interoperability Resources)

To apply for this role, please email your CV to [email protected]

Nervecentre Software is a pioneering software house, bringing clinical applications to mobile users within acute hospitals. Our Nervecentre mobile/server technology provides services which free clinicians from desktop PCs and allow them to leverage real-time patient and hospital information to make timely and appropriate clinical decisions.

Nervecentre uniquely provides a whole hospital platform that can deliver electronic observations, handover, task management and clinical assessments. Accompanying governance and escalation management integrates essential patient safety safeguards.

Company culture is clinically-led, centred around patient care and providing quality solutions and support to our customers. Our offices are in Wokingham, with customers throughout the UK.

Role Summary

As the PAS Implementation Delivery Lead, you will have a deep knowledge and understanding of the feature set and practical use of patient administration systems (PASs), preferably from a range of vendors. Under the leadership of the PAS Delivery Lead you will assist in the delivery of the Nervecentre PAS for customers. The experience you have in terms of working PAS practices will be utilised when consulting with customers on the business change required to move from the existing PAS to Nervecentre.

The role will include a range of different responsibilities which will focus on the delivery and improvement of a next generation EPR and PAS solution.

PASs can perform many functions; in our definition, we include the administration of patient demographics information, patient bookings, ED and inpatient visits, outpatient clinics, waiting lists, RTT, reporting, and NHS Spine integration.

The responsibilities of the PAS Implementation Delivery Lead include:
• Assisting in the creation of training materials for the purpose of sharing with both the customer and internally.
• Gain an in-depth understanding of all functional areas of the system to be deployed, with the ability to walk through each workflow.
• Undertake product demonstrations for the customer whilst presenting each of the benefits of the solution.
• Produce customer facing documentation/templates in relation to the product and process, adhering to the Nervecentre publishing standards.
• Work with the customer to facilitate/assist in gap analysis. With the aim to identify and ensure the product solution / application can absorb all current and future operational procedures.
• Work with the customer, running configuration design workshops whilst managing the control of the configuration build and associated documentation.
• Communicate and escalate any potential changes/enhancements required by the customer.
• Assist the sales team in responding to tenders. Ensuring that service (clinical) aspects of the response are accurate, complete and address the stated requirements within your knowledge and expertise.
• Support customers through rounds of user acceptance testing and the preparation ahead of this testing.
• Support internal company software testing to assist in identifying and escalating software issues through a quality assurance process.
• Provide onsite customer support for go-lives. At times this may require support out of normal business hours.
• Working with the Data Migration lead to assist where required, to identify potential configuration problems and managing the resolution.
• Representing the company in on-site meetings, forums and trade events where relevant.
• Where deemed necessary work flexibly across other Nervecentre project and products to meet the EPR delivery needs.

This full-time position will be home based. There will also be a need to travel to customer sites on a regular basis.

Skills required

The successful applicant will:
• Possess and demonstrate strong PAS knowledge, evidenced by at least 5 years’ experience in a relevant role (e.g. at a hospital and/or at another PAS vendor).
• Experience of working with a range of stakeholders within the implementation and management of a PAS.
• Experience in testing a PAS, whether this is within an upgrade or an implementation of a solution.
• Hold a full UK driving license.
• Be willing to travel and where required stay overnight for the support of the implementation of the Nervecentre PAS.
• A high level of understanding of the operational procedures within various departments that make up the NHS.
• Understanding of the importance of the data collection and reporting required by central government to record NHS activity.
• Ability to work to tight deadlines
• Experience in the delivery of training and project support and implementation.
• Excellent interpersonal skills, ability to communicate effectively to multiple audiences.
• Excellent presentation skills and MS Office skills.
• Ability to organise and co-ordinate areas of work for yourself and others including non Nervecentre Staff
• Motivated ‘Self-starter’ willingness to learn multiple new skills

To apply for this role, please email your CV to [email protected]

As the PAS Product Specialist, you will have a deep knowledge and understanding of the feature set and practical use of patient administration systems (PASs), preferably from a range of vendors. You will become the company’s expert in our own PAS product, and provide leadership in this area across our development and delivery teams. You will work alongside our other product specialists, who each perform a similar role for a different functional area of the Nervecentre EPR product.

The PASs can perform many functions; in our definition, we include the administration of patient demographics information, patient bookings, ED and inpatient visits, outpatient clinics, waiting lists, RTT, reporting, and NHS Spine integration.

The responsibilities of the PAS Product Specialist role include:

• Maintaining a broad understanding of our EPR product, of which the PAS functionality is an embedded part.
• Maintaining a deep understanding of the functionality that customers expect from a PAS.
• Providing thought leadership in this specialism to the rest of the company.
• Identifying product development actions which are required or desirable.
• Engaging tightly with the engineering team, using jira and other tools as deemed appropriate, to ensure that development actions are clearly recorded, prioritised, and, when developed, meet the identified requirements.
• Leading in the creation and completion of test plans and test cases in this specialism, alongside our QA team.
• Ensuring that internal and customer documentation and training materials for the PAS product are produced in a timely manner.
• Conducting ongoing assessment of the product against current and emerging national requirements (standards), maintaining a gap/impact analysis and ensuring that engineering are well informed.
• Ensuring the sales team have sufficient product knowledge (sales enablement).
• Supporting the sales team in responding to PAS questions in tenders, leading on ensuring that service (clinical) aspects of the response are accurate, complete and address the stated requirements.
• Defining and arranging pilots for new products and features, working with the customer, with the delivery team and with engineering to ensure that the purpose of these is well documented and results captured and understood as part of the product introduction “first of type” process.
• Identifying opportunities to produce case studies, and contributing to these where appropriate.
• Representing the company in forums and trade events where relevant.

Knowledge and Skills Required

The successful applicant will:

• Possess and demonstrate strong PAS knowledge, evidenced by at least 5 years’ experience in a relevant role (e.g. at a hospital and/or at another PAS vendor).
• Have an ability to learn new concepts quickly and work well across teams.
• Have an ability to work well in a team with diverse skills based across the UK.
• Hold a full UK driving license.
• Possess excellent English written and oral communication skills.
• Be self-motivated and able to work with minimal supervision.
• Have a positive outlook and a can-do attitude.
• Quickly learn new technologies and skills, with a clear focus on results.
• Plan work activities in a logical and clear manner.
• Collaborate effectively with customers and colleagues both in person and by phone, email, and other collaborative tools.
• Be patient and helpful with customers and colleagues.

This full-time position will be based at our Wokingham offices. Although remote working will be considered, there will be a need to spend a portion of most weeks in the office. There will also be a need to travel to customer sites on an irregular basis.

To apply for this role please email your CV to [email protected]

The Application Specialist role is an essential part of the application delivery of the Nervecentre EPR product. As an Application Specialist, you are allocated to the delivery of projects to Nervecentre customers. This can be a variation of different clinical functionality. The Application Specialist will collaborate with technical specialists, team leads, and other departments to achieve a collective successful delivery.

Role and responsibilities:

• Contributing to the delivery of Nervecentre implementation projects
• Being the knowledgeable and effective application point of contact for Nervecentre customers, providing them, throughout the project delivery lifecycle, with design, integration, configuration and implementation services
• Collaborate with your allocated delivery team to achieve successful delivery
• Adhering to the Project management tool’s requirements. (updating allocated tasks, logging time)
• Escalating concerns or risks to your allocated project to your team lead or manager
• Assisting the support team in troubleshooting support incidents when required
• Adhere and work to complete the role-specific Nervecentre training plan
• Contribute to Nervecentre exhibitions and demonstrations where required
• Flex between EPR delivery domains if required to resource the active projects and deliverables
• Attending customer sites across the UK and potentially overseas
• Visit the Wokingham office when required for meetings, training and events
• Seeking continuous improvement in the Nervecentre product through participation in development and test processes and actively providing feedback to the development team
• Have an understanding of Clinical applications and their interoperability
• Have a strong understanding of the Nervecentre application and its role in a clinical setting
• Ability to configure Nervecentre functionality via the applications configuration interface
• Collaborating with clinical staff to ensure the application is delivered in a clinically safe manner
• Potentially contribute to application regression testing
• Potentially contribute to customer training materials and events
• Working independently when required to achieve the assigned tasks and targets

Preferred Skills and Experience

• Excellent customer service
• Experience in project delivery
• Experience configuring or maintaining a bespoke clinical application
• Desire to work with Healthcare Technologies
• Ability to output high-quality documentation
• Strong troubleshooting methodologies
• Patience and Compassion for healthcare staff
• Desire to learn and progress your knowledge and skills
• Ability to be flexible and adapt to the current deliverables
• Healthcare application experience
• HL7 & FHIR

This full-time position is a remote role with a requirement to work from customer sites and our Wokingham office when required.

To apply for this role, please email your CV to [email protected]

The Database Migration Specialist will be required to gain a deep understanding of the Nervecentre database, design and deliver a data migration strategy for new and existing customers, and take a key role in the Nervecentre PAS delivery plan.

Role and responsibilities:

• Design and deliver a data migration strategy
• Take part in Nervecentre projects, taking ownership of data migration tasks and their successful delivery
• Build and document SQL-related procedures which will benefit operational deployments and support
• Continue to improve and update procedures as the product and projects progress
• Provide guidance on SQL queries and updates used within the operational team
• Test database scheme changes for their performance and impact
• Take part in database archiving developments
• Collaborate and communicate with customers to achieve successful data migrations
• Collaborate with the engineering department when expert guidance is required
• Contribute to a marketable data migration service
• Assist customers with BI-related queries or requests
• Document and maintain an entity relationship diagram, and share knowledge on key database tables and their functions
• Support the automation of tasks using agreed tools and/or scripting as per the automation strategy
• Support wider operational teams with the delivery and support of database-related projects & Incidents
• Collaborate with the PAS delivery team to map data sets between systems and deliver a successful data migration project

Key Skills and Experience

• Experience in data applications, relational databases and scripting languages
• Proven experience in SQL
• Relevant experience in data management, data governance and/or data quality
• Significant experience in working in large-scale complex data environments
• Ability to communicate with technical and non-technical stakeholders
• Extensive experience with MySQL
• Experience with complex data migrations
• Knowledge of data mapping tools
• A desire to work in the healthcare industry

To apply for this role, please email your CV to [email protected]

The Technical Consultant is an essential part of the technical delivery of the Nervecentre EPR product. As a Technical Consultant, you are allocated to delivering projects to Nervecentre customers. This can be a variation of different clinical functionality. The Technical Consultant will collaborate with application specialists, team leads, and other departments to achieve a collective successful delivery.

Role and responsibilities:

• Contributing to the delivery of Nervecentre implementation projects
• Being the knowledgeable and effective technical point of contact for Nervecentre customers; providing them, throughout the project delivery lifecycle, with design, integration, configuration and implementation services
• Collaborate with your allocated delivery team to achieve successful delivery
• Adhering to the project management tool’s requirements. (updating allocated tasks, logging time)
• Escalating concerns or risks to your allocated project to your team lead or manager
• Assisting the support team in troubleshooting support incidents when required
• Adhering and working to complete the role-specific Nervecentre training plan
• Contributing to Nervecentre exhibitions and demonstrations where required
• Flex between EPR delivery domains if required to resource active projects and deliverables
• Attending customer sites across the UK and potentially overseas
• Visit the Wokingham office when required for meetings, training and events
• Seeking continuous improvement in the Nervecentre product through participation in development and test processes and actively providing feedback to the development team
• Have an understanding of clinical applications and their interoperability
• Have an understanding of the Nervecentre technical architecture
• Knowledge of the required technical languages required to deliver the Nervecentre project
• Collaborate with clinical staff to ensure the application is delivered in a clinically safe manner
• Potentially contribute to application regression testing
• Potentially contribute to customer training materials and events
• Work independently when required to achieve the assigned tasks and targets

Preferred Key Skills and Experience

• Excellent customer service
• Experience in project delivery
• Linux Command Line
• T-SQL Languages (MySQL preferred)
• Desire to work with healthcare technologies
• Ability to output high-quality documentation
• Strong troubleshooting methodologies
• Patience and compassion for healthcare staff
• Desire to learn and progress your knowledge and skills
• Ability to be flexible and adapt to the current deliverables
• Healthcare application experience is beneficial
• HL7 & FHIR
• JSON
• JavaScript

This full-time position is a remote role with a requirement to work from customer sites and our Wokingham office when required.

To apply for this role, please email your CV to [email protected]

The Support Engineer will be required to participate in a collaborative and efficient support incident resolution team. Prioritising customer satisfaction and delivering detailed and helpful advice. Reproduction of issues internally and liaising with our Engineering team regarding any software defects. Ability to work with exciting cloud technologies and a desire to work in the healthcare industry.

Role Responsibilities:

• Responding to customer support enquiries, resolving them or passing them to an appropriate owner and tracking them through to completion.
• Operate and adhere to the defined support ticketing flow and escalation framework.
• Ensuring that the response and resolution SLAs committed to customers are met.
• Following Company processes, and taking an active role in process improvement, to ensure personal and team deliverables meet the right level of quality and are timely.
• Work collaboratively with the support team and other departments to provide excellent service to Nervecentre customers.
• Potentially taking up to a quarter share of the out-of-hours support duty rota if team structure requires it.
• Create professional and detailed RCAs.
• Contributing to developing user guides, technical designs, implementation and support procedures and other technical documentation.
• Where support duties require, there will be occasional travel to customer sites across the UK.
• Seeking continuous improvement in the Nervecentre product through participation in development and test processes and actively providing feedback to the development team.
• Supporting hosted customers using cloud-based technologies e.g Docker, Openstack, Azure and Kubernetes.
• Working actively with KAFKA and Zookeeper software to manage customer infrastructure
• Re-create customer issues on internal and customer environments
• Create detailed JIRA tickets with steps to reproduce any proven software defects
• Willingness to learn and adapt to new skill sets
• Progress a structured and comprehensive training plan
• Work collaboratively with the team to resolve issues, document processes and suggest improvements
• Respond to customer service outages following our structured resolution process
• Support a wide range of clinical applications
• Troubleshoot clinical integration issues (HL7, FHIR)
• Adhere and work to complete the role-specific Nervecentre training plan

Preferred Key Skills and Experience

• Excellent customer service
• Experience in incident management
• Linux Command Line
• T-SQL languages (MySQL Preferred)
• Bespoke application support experience
• Desire to work with healthcare technologies
• Ability to output high-quality documentation
• Strong troubleshooting methodologies
• Patience and compassion for healthcare staff
• Desire to learn and progress your knowledge and skills

This full-time position will be based at our Wokingham offices.

Email your CV to [email protected] to apply.

Nervecentre Software Ltd is a dynamic and innovative start-up organisation, developing pioneering software systems for the global healthcare market. The product suite integrates real-time server development with mobile and web application development.

The role of a senior software developer is to be a key senior member of the development team to support the rapid growth of the business.  The key responsibilities of the role will combine all aspects of the product development lifecycle for new developments, product enhancements, customer-specific integration and developments, and providing third line support.

The role offers a rewarding environment, with strong opportunities to gain first-hand experience of customer requirements, influence product development, and opportunities to learn new skills.

Qualifications and Experience

• 5+ years experience in software development
• A-level, computer science or engineering degree preferred

Responsibilities include but are not limited to

• Project planning and leadership
• Design, development and testing of software
• Documentation
• Maintenance and support of software including out of hours support
• Meeting with customers and/or clinical team to turn customer’s requirements into technical specifications
• Assist in the ongoing building of a development team and quality assurance processes
• Manage the simultaneous development of medium term strategic projects and short-term tactical developments.

GDPR and IG

Take responsibility for data protection within the organisation; including adherence to UK regulations (GDPR) and health sector standards and ensure you  are aware and follow the guidelines set out by the ICO,

Non-Technical Skills

• UK driving license
• Good English written and oral communication skills
• Self motivated and able to work with minimal supervision
• Analytical and problem solving skills
• Eagerness and ability to quickly learn new technologies and skills
• Willingness to be flexible around the responsibilities and job

Technical Skills – Require some of the following

• Languages: Java, Javascript
• Platforms: Linux, Android, iOS
• Environments: Real-Time server software, Web development, Smartphone / tablet devices
• Technologies: HL7, hospital information systems, CDA, FHIR, MySQL, SOAP/XML, HTTP/AJAX, DOJO, REST, resilient server design, Telecommunications, VoIP, SIP, XMPP
• Graphical user interface design

The role is based in Wokingham with requirements to travel to customer premises. Working hours are 37.5 hours per week with the need to work longer hours as required to meet customer requirements.  Flexible working conditions may be offered upon request.

Email your CV to [email protected] to apply.

You know how the NHS is often in the news as it tackles the surging demand for healthcare services?  Well, we develop software that eases NHS pressures by empowering hospitals to accelerate patient flow, create capacity, provide safer care, and save money. And that’s more important today than ever before.

We’re devoted to building intuitive mobile-first healthcare software that clinicians love to use rather than tolerate, and we’ve been doing that for eleven years now. At this very moment, over 100 hospitals, including some of the biggest NHS trusts, are using Nervecentre solutions to care for their patients.

As we continue to grow, we’re looking for an experienced order comms specialist to join our friendly but devoted and hardworking team of domain experts. Your subject matter expertise will influence and inform our order comms roadmap, so you’ll need to know hospital environments and clinical workflows inside out and have recent and extensive experience working with or implementing order comms systems.

It’s your opportunity to make a difference for the heroes who make a difference.

In return, we can offer you an encouraging and rewarding workplace culture in one of the UK’s fastest-growing technology companies, with a competitive package and opportunities to develop and learn new skills.

If you know your LIMS from your PACS and RIS, are driven by delighting your customers, and share our passion for making healthcare better, we’d love to hear from you.

Email Debbie at [email protected] to find out more.